Affiliate Partnerships Manager
Full-time
United Kingdom
About GoGorilla
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything GoGorilla does 🚀
We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly. This is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers.
If you don’t see your long-term future in customer support, that’s cool too. We put a lot of time aside to train you so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫
👉 We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
About the role
Providing our customers with an outstanding customer experience — it’s part of our mission to make Revolut customers feel secure whilst using our features
Providing excellent customer service via our in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues
What you’ll be doing
Providing our customers with an outstanding customer experience — it’s part of our mission to make Revolut customers feel secure whilst using our features
Providing excellent customer service via our in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues
What you'll need
Fluency in English with excellent communication skills
Prior customer support experience in travel, booking, or hospitality
The ability to explain complex issues in an easy and understandable manner
Great numeracy, IT, and analytical skills
Impeccable attention to detail
Empathy and love for helping people
To be driven and self-motivated with a highly flexible team player attitude
To be a self-learner with an independent problem-solving approach
WHAT YOU GAIN
We invest in your growth and success.
Happy employees make for happy clients. That's why we make sure our team feels valued and empowered every day with a comprehensive benefits programme built to reward top talent like you.
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Flexible work hours
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Interdepartmental experience
Gain valuable insight into marketing operations by assisting in different departments. This cross-team exposure broadens your skill set, sharpens collaboration and helps you discover where you create the greatest impact.
