Graduate Client Strategy Associate - Client Strategy and Success
Full-time • Graduate Programme 12–18 months
London, United Kingdom • In office
About GoGorilla
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything GoGorilla does 🚀
We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly. This is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers.
If you don’t see your long-term future in customer support, that’s cool too. We put a lot of time aside to train you so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫
👉 We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
About the role
Providing our customers with an outstanding customer experience — it’s part of our mission to make Revolut customers feel secure whilst using our features
Providing excellent customer service via our in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues
What you’ll be doing
Providing our customers with an outstanding customer experience — it’s part of our mission to make Revolut customers feel secure whilst using our features
Providing excellent customer service via our in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues
About the role
Providing our customers with an outstanding customer experience — it’s part of our mission to make Revolut customers feel secure whilst using our features
Providing excellent customer service via our in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues
