Client Strategy Lead - Team Leadership
Full-time
London, United Kingdom • In office | Hybrid | Remote (UK only)
About GoGorilla
GoGorilla is the world's first performance marketing company built on financial technology. We've engineered a platform that hardwires client objectives into every campaign, ensuring transparent, auditable results that traditional agencies can't match. When our clients win, you win. You'll join a high-performance London team where your commercial impact directly shapes your career trajectory and financial rewards.
About the role
As a Client Strategy Lead - Team Leadership, you will be responsible for building, leading, and scaling our client strategy function. You will manage a team of Client Strategy Partners and Account Executives while developing the processes, systems, and culture that drive exceptional client outcomes. This is a critical people leadership role where you will shape the future of our client success organisation.
Day-to-day, you'll recruit and develop talent, establish team performance standards, coach your direct reports, and collaborate with senior leadership to scale our client success capabilities. This role requires exceptional people management skills, strategic thinking, and a proven track record of building and leading high-performing teams.
Working pattern and flexibility
This is a senior leadership role available in-office (London), hybrid, or fully remote. For in-office, expect to be in our central London office 3-4 days a week for strategic collaboration with the senior leadership team. A high degree of flexibility is offered, with a focus on outcomes and team performance. Time tracking is not required for this role.
Leadership trajectory
This is a senior leadership role with a direct path to Head of Client Success and other senior executive positions. You'll start by leading a team of client strategists, with the opportunity to take on broader responsibility for our entire client success function as the company scales. This is a unique opportunity to build a world-class client success team from the ground up.
What you will be doing
Lead and mentor a team of Client Strategy Partners and Account Executives.
Manage your own portfolio of strategic clients, acting as their trusted advisor.
Develop and execute the overall strategy for our key accounts.
Drive continuous improvement in our client success function, including our processes, systems, and best practices.
Work closely with our sales and marketing teams to ensure a seamless client experience.
Recruit, hire, and onboard new members of the client strategy team.
Provide regular reporting on team performance to the senior leadership team.
Act as a key spokesperson for our client success function, both internally and externally.
What you will bring
Extensive experience in a senior client-facing role, with a proven track record of leading and developing high-performing teams.
A deep understanding of the digital marketing landscape and the challenges of managing key accounts.
Excellent leadership and team management skills, with the ability to inspire and motivate a team.
A strategic mindset with the ability to think long-term and build scalable, repeatable processes.
Right to work in the UK. We do not offer visa sponsorship.
A passion for building world-class client success teams and a desire to make a real impact on our company's growth.
You should not apply if
You are not passionate about leading and developing a team of client strategists.
You are not comfortable with a role that involves a high degree of accountability for team performance and client success.
You are not interested in a senior leadership role that involves shaping the strategy and direction of our client success function.
You prefer a purely individual contributor role without team management responsibilities.
You are not comfortable with a role that has clear performance targets and metrics for both you and your team.
How we work
Outcomes first – your success is measured by the success of your team and the growth of our key accounts.
Autonomy with accountability – you have the freedom to lead your team and manage your client portfolio with clear expectations for results.
Build the playbook – you will create the frameworks and best practices that define how we manage our key accounts.
Lead from the front – you will build and lead a team, setting the standard for excellence in client strategy.
Continuous improvement – data-driven insights and feedback from our clients and team shape our strategy and drive continuous innovation.
Compensation and progression
Base salary: £70,000 to £90,000 (London), with adjustments for other UK locations.
On-target performance bonus: Significant performance bonuses and success-sharing opportunities.
Company profit-sharing: Significant participation in overall company success.
Equity: Meaningful equity participation is a core part of our compensation philosophy for high-performing team members, offering a stake in our long-term success.
Benefits: Private healthcare for full-time UK employees after 6 months probation, 25 days holiday plus bank holidays, laptop and modern tools, learning budget and regular team events.
Progression: Direct path to Head of Client Success and other senior executive roles within the company.
30-60-90 day expectations
Day 30 – Complete onboarding, assume leadership of your team, and begin to build relationships with your key clients.
Day 60 – Present your strategy for the key accounts team to the senior leadership team, with a clear roadmap for execution.
Day 90 – Begin executing on your strategy, with clear milestones for team development, client growth, and process improvement.
Our hiring process
We keep the steps simple so you can demonstrate how your skills drive outcomes and align with our culture. For this role, the journey usually follows our standard path – application, a short cultural profile, a light role task if applicable, interviews, offer and onboarding. See the careers page for specifics.
Typical flow for this role
Application – submit your CV and a brief note outlining your experience leading client strategy teams.
Cultural assessment – brief values and collaboration profile, plus short video questions.
Role task – a strategic case study on how you would structure and lead a key accounts team.
Interviews – meet the founder and other senior executives.
Offer and checks – written offer with base, performance bonus, and equity structure, right-to-work and references.
Onboarding – a clear plan, team introductions and access to all company resources.
Important notes for candidates
We do not use third-party recruitment agencies. Do not send CVs through agencies.
Apply only through our official channels. We will never ask for payment or personal financial information during the hiring process.
Double-check sender domains in email communications.
By applying, you confirm that the information is accurate and understand that employment is subject to right-to-work checks and references.
We process candidate data in line with our privacy notice.
