Terms of Service
January 2026
(Version 1.1)
About This Agreement
This Terms of Service agreement ("Agreement") is effective as of the date of acceptance during the Stripe checkout process. It governs the relationship between GoGorilla.com and the Client or Reseller. By completing a purchase, you agree to be bound by this Agreement.
BETWEEN:
GoGorilla.com (a trading name of GoGorilla Media and Technologies Group Ltd), a company registered in England and Wales under company number 15885866, whose registered office is at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF ("GoGorilla.com"); and
The Client or Reseller who accepts these terms by completing a purchase or payment through Stripe (the "Client").
Definitions and Interpretation
In this Agreement, unless the context otherwise requires, the following words and expressions shall have the following meanings:
Legal Basis
When It Applies
Agreement
This Terms of Service.
Services
The performance marketing and related services to be provided by GoGorilla.com, as detailed in the separate Service Level Agreement (SLA).
Commitment Period
The initial minimum term (e.g., 3, 6, or 12 months) selected by the Client during the checkout process, during which the Client commits to receiving the Services.
Monthly Rolling Contract
A subscription arrangement that automatically renews each calendar month following the end of the initial Commitment Period.
Fees
The fees payable by the Client for the Services, as presented during the Stripe checkout process and detailed in the SLA.
Confidential Information
Any information disclosed by one party to the other that is marked as confidential or would reasonably be considered confidential.
Intellectual Property Rights
Patents, rights to inventions, copyright, trademarks, and all other intellectual property rights, whether registered or unregistered.
Deliverables
The final work product and materials created by GoGorilla.com specifically for the Client as part of the Services, such as final ad copy, campaign reports, and creative assets.
GoGorilla IP
All pre-existing intellectual property owned by or licensed to GoGorilla.com, including its methodologies, software, tools, and the GorillaMatrix® platform.
Term and Termination
This Agreement shall commence upon acceptance and shall continue for the duration of the initial Commitment Period selected by the Client.
Upon completion of the initial Commitment Period, this Agreement shall automatically renew on a Monthly Rolling Contract basis, unless terminated by either party in accordance with this Agreement.
Either party may terminate this Agreement with immediate effect by giving written notice to the other party if:
the other party commits a material breach of any term of this Agreement and (if such a breach is remediable) fails to remedy that breach within 14 days of being notified in writing to do so;
the other party takes any step or action in connection with its entering administration, provisional liquidation, or any composition or arrangement with its creditors.
Upon termination, the Client shall remain liable for all Fees accrued up to the date of termination, including any discount adjustments as described in Section 10.
Fees and Payment
In consideration of the provision of the Services, the Client shall pay GoGorilla.com the Fees as presented during the Stripe checkout process.
All amounts payable by the Client under this Agreement are exclusive of amounts in respect of value added tax chargeable for the time being (VAT).
The Client authorises GoGorilla.com to charge the provided payment method via Stripe for all setup fees, recurring monthly fees, and project-based fees as they become due.
Late Payment: If the Client fails to pay any invoice by the due date, GoGorilla.com reserves the right to suspend Services until payment is received, without prejudice to any other rights or remedies.
Intellectual Property Rights
Ownership of Deliverables: Upon full payment of all associated Fees, ownership of all Intellectual Property Rights in the Deliverables shall transfer to the Client.
Ownership of GoGorilla IP: GoGorilla.com shall at all times retain ownership of all GoGorilla IP. GoGorilla.com grants the Client a non-exclusive, non-transferable, royalty-free licence to use the GoGorilla IP to the extent necessary to make use of the Services and the Deliverables for the duration of this Agreement.
Client Materials: The Client shall retain ownership of all intellectual property provided to GoGorilla.com for use in connection with the Services.
Confidentiality
Each party undertakes that it shall not at any time disclose to any person any Confidential Information concerning the business, affairs, customers, clients, or suppliers of the other party, except as permitted below.
Each party may disclose the other party's Confidential Information:
to its employees, officers, representatives, or advisers who need to know such information for the purposes of carrying out the party's obligations under this Agreement;
as may be required by law, a court of competent jurisdiction, or any governmental or regulatory authority;
to the extent the information becomes publicly available through no breach of this Agreement.
Case Studies and Marketing: GoGorilla.com shall not use the Client's name, logo, or performance data in any case studies, marketing materials, or publicity without obtaining the Client's explicit prior written consent.
Warranties and Disclaimers
Warranty of Professional Services: GoGorilla.com warrants that it will provide the Services with reasonable care and skill, in accordance with industry best practices.
No Guarantee of Results: The Client acknowledges that GoGorilla.com cannot and does not guarantee any specific results, outcomes, return on investment (ROI), or revenue growth from the provision of the Services.
Cybersecurity Disclaimer: GoGorilla.com shall not be liable for any loss or damage suffered by the Client arising out of or in connection with any cybersecurity breach, virus, malicious attack, or data loss affecting the Client's systems, unless such breach is caused directly by GoGorilla.com's gross negligence or wilful misconduct.
Third-Party Platform Reliance: The Services depend on third-party platforms (e.g., Google, Meta). GoGorilla.com is not responsible for platform outages, policy changes, or other actions taken by third-party platforms beyond its reasonable control.
Limitation of Liability
Nothing in this Agreement shall limit or exclude GoGorilla.com's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation.
Subject to the above, GoGorilla.com's total liability to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement shall be limited to the total Fees paid by the Client under this Agreement in the 12 months preceding the date on which the claim arose, or £10,000, whichever is greater.
In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity.
Data Protection and Privacy
Both parties shall comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). The specific terms governing data processing are detailed in the Data Processing Addendum (DPA), which forms part of the Service Level Agreement (SLA).
Regulatory Compliance
GoGorilla.com shall comply with all applicable laws and regulations in the provision of its Services.
The Client is responsible for ensuring that all content, claims, and marketing materials provided to GoGorilla.com comply with applicable laws and regulations, including advertising standards and consumer protection laws.
FCA Disclaimer: GoGorilla Media and Technologies Group Ltd is not a regulated entity by the Financial Conduct Authority (FCA). Any financial services, advice, or regulated activities are provided through appropriately authorised and disclosed third-party partners.
Cancellation, Downgrade, and Refund Policy
The Client may request to cancel or downgrade their subscription at any time with a 14-day notice period. Specifically:
Cancellation: The Client may cancel any Service by providing 14 days' written notice. Cancellation will take effect 14 days after notification or at the end of the current billing period, whichever is later.
Downgrade: The Client may downgrade to a lower Service tier or reduce the scope of Services. The new pricing will take effect from the next billing cycle following the 14-day notice period.
Upgrade: The Client may upgrade to a higher Service tier or add additional Services at any time. Upgrades will take effect immediately, with pro-rata billing applied where applicable.
Commitment-Based Discounts and Early Cancellation: Clients who select a Commitment Period (e.g., 6 or 12 months) receive a discounted rate. If the Client cancels before the end of the Commitment Period, the discount will be recalculated to reflect the actual length of service. Any difference between the discounted fees paid and the fees that would have been due at the standard, non-discounted rate for the shorter period will be charged and settled on the final invoice. This is a fair value adjustment, not a penalty.
No Exit Fees: There are no early termination fees or cancellation penalties beyond the discount adjustment described above.
To cancel or downgrade, the Client must provide written notice by sending an email to info@gogorilla.com.
Non-Refundable Items
The following items are non-refundable under all circumstances:
Setup fees
Fees for Services already delivered
Project-based Services once commenced
Reseller Terms
Resellers operate on a month-to-month basis with GoGorilla.com and may adjust service levels at any time with 14-day notice. Resellers are solely responsible for the terms, pricing, and commitments they offer to their own end clients. GoGorilla.com has no direct contractual relationship with reseller end clients.
General Provisions
Force Majeure: Neither party shall be in breach of this Agreement nor liable for delay in performing its obligations if such delay or failure results from events beyond its reasonable control.
Entire Agreement: This Agreement, together with the Service Level Agreement (SLA), constitutes the entire agreement between the parties.
Amendment: This Agreement may only be amended by a written agreement signed by both parties.
Governing Law and Jurisdiction: This Agreement shall be governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
Notices: Any notice required under this Agreement shall be in writing and delivered personally, by email (with read receipt), or sent by registered post to the address specified by each party.
Investor and Fundraising Services
Investor Portals: Access to and use of any GoGorilla Investor Portal is subject to the specific terms and conditions presented upon portal registration. GoGorilla.com provides the portal as a technology service and is not a party to any investment transaction.
Fundraising Support: GoGorilla.com provides strategic marketing and advisory services to support a Client's fundraising efforts. GoGorilla.com is not a broker-dealer, does not engage in underwriting, and does not receive transaction-based compensation. All fundraising activities are the sole responsibility of the Client.
This Privacy Policy forms part of GoGorilla's commitment to transparency and data protection.
Last Updated: December 2025
Version: 1.1
