Contact And Complains
December 2025
December 2025
(Version 1.1)
Introduction
GoGorilla Media and Technologies Group Ltd is committed to providing accessible and responsive channels for all enquiries and concerns. This document outlines the official contact information for all departments and details the company's comprehensive complaints procedure. The procedure is designed to ensure that any issues are addressed in a prompt, fair, and consistent manner.
Company Contact Information
GoGorilla Media and Technologies Group Ltd
Registered Office:
GoGorilla Media and Technologies Group Ltd
[Company Registered Address]
[City, Postal Code]
United Kingdom
General Enquiries:
Email: info@gogorilla.com
Phone: [Company Phone Number]
Website: www.gogorilla.com
Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: Closed
UK Public Holidays: Closed
Our Respective Roles
Website: www.gogorilla.com
Social Media: Follow us for updates and tips
LinkedIn: [LinkedIn Profile]
Twitter: [Twitter Handle]
Facebook: [Facebook Page]
Data Protection and Privacy Contacts
Data Protection Officer (DPO)
Description
Email: privacy@gogorilla.com
Phone: [DPO Direct Line]
Post: Data Protection Officer, GoGorilla Media and Technologies Group Ltd, [Registered Address]
Privacy Questions: General questions about how we handle your data
Policy Clarification: Questions about our privacy policies and procedures
Data Protection Concerns: Concerns about how your data is being processed
Compliance Questions: Questions about our data protection compliance
Legal Foundation
Our Data Processing Agreements fully comply with Article 28 of the UK GDPR, which means:
• Clear Roles: Defined responsibilities for both parties.
• Written Agreement: Comprehensive written terms covering all requirements.
• Security Obligations: Appropriate technical and organisational measures.
• Sub-Processor Rules: Clear framework for any sub-processors we use.
Key Protections
Every agreement includes:
• Processing Limitations: Clear boundaries on what we can and can't do with the data.
• Security Requirements: Specific security measures we must implement.
• Confidentiality: Binding confidentiality obligations for all our staff.
• Audit Rights: Your right to audit our compliance with the agreement.
Processing Instructions and Limitations
Processing Purposes
Security Governance
Security is a top priority at the highest levels of our organisation.
Data Categories We May Process
Contact Information
Business Information
Usage Data
Communication Data
Data Subject Categories
Your Customers
Your Employees
Your Prospects
Your Partners
Geographic and Processing Limitations
Geographic Restrictions
• Processing Locations: Clear specification of where processing may occur.
• Transfer Limitations: Any restrictions on international data transfers.
• Storage Locations: Defined locations for data storage.
• Access Controls: Geographic restrictions on data access.
Retention and Deletion
• Retention Periods: Clear specification of how long we keep data.
• Automatic Deletion: Automated deletion when retention periods expire.
• On-Demand Deletion: Deletion upon your request.
• Secure Deletion: Secure deletion methods ensuring data cannot be recovered.
Security and Confidentiality Obligations
Technical Safeguards
Security Area
Implementation
Standards
Encryption
TLS 1.3 for data in transit, AES-256 for data at rest
Industry-leading encryption standards
Access Controls
Role-based access, multi-factor authentication
Principle of least privilege
Monitoring
24/7 monitoring, threat detection, incident response
Continuous security monitoring
Key Management
Secure encryption-key management practices
Hardware security modules
Organisational Measures
Staff Training
• Comprehensive Training: All staff trained on data protection requirements
• Specialised Training: Additional training for staff handling sensitive data
• Regular Updates: Ongoing training on new requirements and best practices.
• Competency Assessment: Regular assessment of staff data protection knowledge.
Confidentiality
• Binding Obligations: All staff bound by confidentiality agreements.
• Employment Contracts: Data protection obligations in employment contracts.
• Contractor Agreements: Confidentiality requirements for all contractors.
• Ongoing Monitoring: Regular monitoring of confidentiality compliance.
Sub-Processor Management
When We Use Sub-Processors
Sub-Processor Scenarios
• Cloud Infrastructure: Cloud service providers for data storage and processing.
• Specialised Services: Specialised service providers for specific functions.
• Technology Partners: Technology partners providing platform capabilities.
• Support Services: Service providers supporting our operations.
Authorisation Process
Process Step
Requirements
Documentation
Prior Authorisation
Written approval before engaging sub-processors
Service description, data categories, processing activities
Due Diligence
Comprehensive assessment of sub-processor capabilities
Security assessment, compliance review, reference checks
Contractual Protection
Equivalent data-protection obligations
Same security standards, confidentiality, compliance monitoring
Liability Chain
Full liability for sub-processor performance
Direct recourse, insurance coverage, remediation rights
Data Subject Rights Support
Technical Assistance
System Capabilities
• Data Retrieval
• Data Portability
• Data Correction
• Data Deletion
Response Support
• Data Provision
• Technical Guidance
• System Access
• Documentation
Response Coordination
Timely Responses
• Rapid Processing: Quick processing of rights request support.
• Coordination: Close coordination with you to ensure timely responses.
• Status Updates: Regular updates on the status of rights request processing.
• Escalation: Clear escalation procedures for complex requests.
Quality Assurance
• Accuracy Verification: Verification of data accuracy before provision.
• Completeness Checks: Ensuring complete responses to rights requests.
• Format Compliance: Providing data in appropriate formats.
• Documentation: Comprehensive documentation of response activities.
Breach Notification and Incident Response
Rapid Detection
Standard/Certification
Scope
Response Time
24/7 Monitoring
Continuous monitoring for potential data breaches
Real-time detection
Automated Alerts
Automated alerting systems for security incidents
Immediate notification
Threat Intelligence
Advanced threat intelligence and detection capabilities
Proactive identification
Regular Scanning
Regular vulnerability scanning and assessment
Certified
Rapid Detection
Immediate Notification
• 24-Hour Notification: Notification to you within 24 hours of breach discovery.
• Comprehensive Information: Detailed information about the nature and scope of the breach.
• Impact Assessment: Assessment of likely consequences and risks.
• Recommended Actions: Recommendations for response and mitigation measures.
Remediation Support
Technical Support
• Breach Containment: Technical support for containing and stopping breaches.
• System Recovery: Support for system recovery and restoration.
• Security Enhancement: Implementation of additional security measures.
• Monitoring Enhancement: Enhanced monitoring to prevent recurrence.
Regulatory Support
• Notification Assistance: Support for regulatory notification requirements.
• Documentation: Comprehensive documentation for regulatory reporting.
• Investigation Support: Support for regulatory investigations.
• Compliance Verification: Verification of ongoing compliance post-breach.
Contact Us About Data Processing
Data Processing Questions
Email:
privacy@gogorilla.com
Subject:
Data Processing Agreement
Response Time:
Within 48 hours
Agreement Requests
Email:
legal@gogorilla.com
For:
New data processing agreement requests, agreement modifications
Compliance Support
Email:
compliance@gogorilla.com
For:
Compliance questions, audit support, incident reporting
Technical Support
Email:
support@gogorilla.com
For:
When we process data on your behalf, we take that responsibility seriously. Our comprehensive Data Processing Agreement framework ensures that we meet the highest standards of data protection while enabling you to deliver great services to your customers.
Last Updated: January 2025
Version: 1.1
