Changes To This Policy
January 2025
January 2025
(Version 1.1)
Transparency
GoGorilla Media and Technologies Group Ltd maintains a comprehensive framework for managing policy updates to ensure transparency, compliance, and stakeholder engagement. This includes regular quarterly reviews, continuous monitoring of regulatory changes, and the incorporation of feedback from users and partners.
Policy Update Framework
We maintain a comprehensive framework for managing policy updates that ensures transparency, compliance, and stakeholder engagement.
Commitment to Currency
Regular Reviews: Quarterly reviews of all policies for accuracy and relevance.
Regulatory Monitoring: Continuous monitoring of regulatory changes.
Best Practice Updates: Regular updates to reflect industry best practices.
Stakeholder Feedback: Incorporation of feedback from users and partners.
Update Management
Our update management process ensures:
Version Control: Proper version control for all policy documents
Change Tracking: Detailed tracking of all changes and rationale
Impact Assessment: Assessment of impact on users and operations
Quality Assurance: Thorough review and approval process
Reasons for Policy Changes
We update our policies for various reasons, always with the goal of better serving our users and maintaining compliance.
Change Type
Trigger
Frequency
Notice Period
Regulatory Changes
New laws or regulations
As required
30 days minimum
Business Evolution
New services or features
Quarterly
30 days
Best Practice Updates
Industry-standards evolution
Bi-annually
30 days
User Feedback
User suggestions and concerns
Ongoing
30 days
Technical Updates
Platform or security enhancements
As needed
14 days minimum
Clarifications
Clarity improvements
Ongoing
Immediate
Emergency Changes
In exceptional circumstances, we may need to make immediate changes:
Security Threats: Immediate changes to address security vulnerabilities.
Legal Requirements: Urgent compliance with new legal obligations.
Service Disruptions: Changes needed to maintain service availability.
Regulatory Orders: Immediate compliance with regulatory directives.
Even in emergencies, we provide notification as soon as reasonably possible.
Change Management Process
We follow a structured change management process to ensure all policy updates are thoroughly reviewed and properly implemented. All changes undergo a thorough internal review by legal, compliance, business, and technical teams, with final approval from senior management. For significant changes, stakeholder consultation may be conducted through user surveys, partner discussions, or public consultation.
Six-Stage Process
Identification: Identification of need for policy change.
Assessment: Impact assessment and stakeholder analysis.
Development: Drafting of proposed changes.
Review: Internal review and approval process.
Consultation: Stakeholder consultation where appropriate.
Implementation: Final approval and implementation.
Internal Review Process
Legal Review: Legal team review for compliance and accuracy
Compliance Check: Compliance team verification
Business Impact: Business team assessment of operational impact
Technical Review: Technical team review of implementation requirements
Senior Approval: Senior management final approval
Stakeholder Consultation
For significant changes, we may conduct stakeholder consultation:
User Surveys: Surveys to gather user feedback on proposed changes
Partner Consultation: Consultation with key business partners
Expert Input: Input from industry experts and advisors
Public Consultation: Public consultation for major policy changes
Quality Assurance
Accuracy Check: Verification of all factual information
Consistency Review: Ensuring consistency across all policies
Clarity Assessment: Plain English review for clarity
Accessibility Check: Ensuring accessibility for all users
Notification Methods
We use multiple notification methods to ensure you're informed about policy changes that may affect you.
Direct Notification
Method
Audience
Timing
Content
Email Notification
All registered users
30 days before effective date
Summary of changes and impact
In-App Notification
Active platform users
Upon next login
Prominent notification with details
SMS Alert
Users who opted in
7 days before effective date
Brief alert with link to details
Postal Notice
Users without email
30 days before effective date
Complete change summary
Public Notification
Website Banner: Prominent banner on website announcing changes.
Policy Page Updates: Updated policy pages with change highlights.
News Section: Announcements in website news section.
Social Media: Announcements on official social media channels.
Regulatory Notification
Where required, we notify relevant regulatory authorities:
ICO Notification: Data protection policy changes.
ASA Notification: Advertising policy changes.
FCA Notification: Financial services-related changes.
Other Regulators: As required by specific regulations.
Implementation Timeline
We provide clear timelines for policy changes to give you adequate notice and time to understand the implications.
Standard Timeline
T-30 days: Initial notification of proposed changes.
T-21 days: Detailed change documentation published.
T-14 days: Reminder notification sent.
T-7 days: Final reminder and preparation notice.
T-Day: Changes take effect.
T+7 days: Confirmation of implementation.
Notice Periods
Minimum Notice Periods
Major Changes: 60 days minimum notice.
Standard Changes: 30 days minimum notice.
Minor Updates: 14 days minimum notice.
Clarifications: Immediate implementation with notification.
Emergency Changes: As soon as reasonably possible.
Communication Schedule
Our communication schedule ensures multiple touchpoints:
Initial Announcement: First notification of upcoming changes.
Detailed Explanation: Comprehensive explanation of changes and impact.
Reminder Notices: Regular reminders leading up to implementation.
Implementation Confirmation: Confirmation when changes take effect.
Follow-Up Support: Additional support and clarification as needed.
Version Control and Documentation
We maintain comprehensive version control and documentation to ensure transparency and accountability in our policy management.
Version Management
Version Numbers: Clear version numbering system (e.g., 1.6, 1.7).
Release Dates: Specific release dates for each version.
Change Logs: Detailed logs of all changes between versions.
Approval Records: Records of who approved each version.
Document Control
Master Documents: Single source of truth for each policy.
Distribution Control: Controlled distribution of policy documents.
Archive Management: Proper archiving of superseded versions.
Access Controls: Appropriate access controls for policy documents.
Historical Records
We maintain historical records including:
Previous Versions: Archive of all previous policy versions.
Change Rationale: Documentation of reasons for each change.
Stakeholder Feedback: Records of stakeholder input and consultation.
Implementation Records: Documentation of implementation process and outcomes.
Your Rights and Responsibilities
Understanding your rights and responsibilities regarding policy changes helps ensure a smooth transition and continued service quality.
Your Rights
Advance Notice: Right to receive adequate advance notice of changes.
Clear Information: Right to clear, understandable information about changes.
Impact Explanation: Right to understand how changes affect you.
Objection Rights: Right to object to certain types of changes.
Service Termination: Right to terminate services if you disagree with changes.
Your Responsibilities
Stay Informed: Responsibility to read and understand policy changes.
Update Preferences: Keep your contact preferences up to date.
Timely Response: Respond to requests for feedback within specified .timeframes.
Compliance: Comply with updated policies once they take effect.
Ask Questions: Seek clarification if you don't understand changes.
Questions and Support
If you have questions about policy changes or need support understanding how they affect you, we're here to help.
Policy Questions
Email:
policy@gogorilla.com
Subject:
Policy Change Question
Response Time:
Within 48 hours
For:
General policy change questions
Impact Assessment
Email:
support@gogorilla.com
Subject:
Change Impact Question
Response Time:
Within 24 hours
For:
Understanding how changes affect your account
Legal Clarification
Email:
legal@gogorilla.com
Subject:
Legal Policy Question
Response:
Within 48 hours
Response:
Within 24 hours
Feedback and Suggestions
Email:
marketing@gogorilla.com
For:
General advertising questions
Support Availability
Business Hours: Monday-Friday, 9 AM-5 PM GMT
Emergency Support: 24/7 for urgent policy-related issues
Multiple Languages: Support available in English and other major languages
Accessibility: Support available in accessible formats upon request
Change is constant, but our commitment to transparency and fair treatment never changes. We'll always keep you informed, give you reasonable notice, and provide the support you need to understand and adapt to any changes we make.
Last Updated: January 2025
Version: 1.1
